Política de reembolso
EXCHANGES ONLY. NO REFUNDS WILL BE ISSUED AT THIS TIME.
We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, you can contact us at firstname.lastname@example.org. If your exchange is accepted, you will need to provide the following information: reason the item didn’t fit (i.e. too small, too big, too narrow), the new size requested by the customer, and order number. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept exchanges on sale items.
The fastest way to ensure you get what you want is to follow the steps provided above.
NO REFUNDS WILL BE ISSUED AT THIS MOMENT.